April 13, 2017

Process vs. People

People come first.

When working with a team, you can either have a flawless process or a happy team.

Processes can be perfected, but this requires you to discourage failure and limit improvisation.

But people are at their best when they feel autonomous and can stretch beyond process. Failure leads to learning. Improvisation leads to fresh insights.

Don’t sacrifice people for process.

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