Yesterday, I shared a room with some brilliant leaders and discussed approaches to better communication. Here’s what I came away with.

Developing a rapport with those you regularly communicate with ensures that your viewpoints will be more readily accepted.

The best way to build trust with others is through being vulnerable. Show humility, admit mistakes, and be human.

Context is crucial. Make sure both you and the person you’re speaking with have the necessary context to understand each other’s viewpoint; don’t make assumptions.

People respond well to positive encouragement. Take advantage of opportunities to compliment good work.

When crafting emails,┬ábe mindful of others’ time and embrace brevity.

Make sure difficult conversations are had verbally rather than hiding behind email or other digital communication methods.

If you manage a team, regular one-on-one meetings with your team members goes a long way towards team health and trust.

And finally,

Shut the f*** up and listen.