I work with dozens of brilliant designers, engineers, and leaders. From time to time, I seek out those people for help, which could include anything from a modification to a deliverable to simply a few moments of their time. As I’ve learned throughout my years, there’s an approach that’s needed if I hope to come away from those interactions with a positive and mutually beneficial outcome.
Before you can get the best out of people, you must first win their trust and loyalty. Building contentious relationships and hoping for a productive outcome from those relationships is futile. I’ve seen projects collapse due to lack of trust among a team. I’ve seen managers lose quality people by betraying their trust.
To win an outcome, you need to win over people first.